Field Service Technician – Casino Gaming, ATM

IGT

Field Service Technician supporting casino gaming and financial technology equipment across multiple properties. Troubleshooting, preventative maintenance, installations, and repairs on kiosks, ATMs, and slot machines.

Posted 5/12/2026full-timeSeneca Falls • New York • 🇺🇸 United StatesJunior💰 $46,530 - $63,975 per yearWebsite

About the role

Key responsibilities & impact

Troubleshoot, diagnose, and repair gaming machines, kiosks, ATMs, and related systems
Provide technical support for operational and maintenance issues across gaming and fintech equipment
Perform preventative maintenance to ensure optimal performance and minimize downtime
Serve as the primary on-site contact for technical service issues and customer support
Assist with installations, site surveys, and system upgrades
Diagnose mechanical, hardware, software, and network-related issues using established procedures
Maintain accurate inventory of parts and complete service documentation in a timely manner
Travel between casino properties to support service needs and maintain strong customer relationships

Requirements

What you’ll need

High school diploma or GED required; technical or vocational training preferred
1+ years of technician or field service experience preferred, ideally supporting gaming, ATM, kiosk, or related equipment
Basic understanding of hardware, software, and networking systems
Strong troubleshooting, analytical, and problem-solving skills
Customer-focused mindset with strong communication and interpersonal skills
Ability to work independently and manage multiple service calls efficiently
Valid driver’s license and reliable transportation
Ability to obtain a gaming license
Comfortable with frequent travel between casino properties
Ability to lift up to 50 lbs and safely work with tools and technical equipment
Comfortable working in casino and gaming environments

Benefits

Comp & perks

Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingrepairingpreventative maintenanceinstallationssite surveyssystem upgradeshardware systemssoftware systemsnetworking systems

Soft Skills

analytical skillsproblem-solving skillscustomer-focused mindsetcommunication skillsinterpersonal skillsindependent worktime management

Certifications

high school diplomaGEDgaming license