Global People Services Specialist, III
IGT
full-time
Posted on:
Location Type: Office
Location: Reno • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $35,610 - $73,424 per year
Job Level
JuniorMid-Level
About the role
- Manage workforce administration across assigned regions, including hiring, terminations, promotions, transfers, and contract updates.
- Execute P&C transactions in SuccessFactors for global employees.
- Maintain employee documentation (e.g., personnel files, eligibility confirmations, medical records).
- Respond to employee and manager inquiries per established guidelines.
- Promote and educate employees to use self-service tools such as myGPS.
- Adhere to service level agreements and performance metrics.
- Identify and resolve data discrepancies in P&C actions.
- Administer benefits and retirement plans, liaising with vendors and recommending improvements.
- Ensure up-to-date local policy and benefits information on employee portals.
- Document and respond to P&C queries via myGPS, email, walk-ins, or calls.
- Assist with P&C communications and language translations.
- Escalate complex issues to Business Partners or COEs.
- Provide input to COEs for P&C initiatives.
- Support work permit documentation.
- Participate in enterprise-wide projects (e.g., system upgrades, training).
- Collaborate with team members to fulfill deliverables and support peers.
- Handle compliance processing and internal audit requests.
- Contribute to ad-hoc projects as needed.
Requirements
- Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s preferred).
- 1–3 years of HR or service delivery experience.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with data entry and HR systems.
- Strong verbal and written communication with tact and diplomacy.
- Customer service excellence across all interaction channels.
Benefits
- Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryHR systemsP&C transactionsemployee documentation managementbenefits administrationretirement plans administrationcompliance processinginternal audit requestsservice level agreementsperformance metrics
Soft skills
strong verbal communicationstrong written communicationtactdiplomacycustomer service excellencecollaborationproblem-solvingattention to detailadaptabilityinitiative
Certifications
Associate’s degree in Business AdministrationAssociate’s degree in Human Resources