Residential Solar Operations Specialist

IGS Energy

Residential Solar Operations Specialist managing customer operations and supporting IGS’s Solar business growth. Collaborating with various teams for efficient business operations.

Posted 5/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $44,970 - $71,950 per yearWebsite

About the role

Key responsibilities & impact

Responsible for working within IGS’s proprietary technology platform
Document and contract management
Collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business
Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives
Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires
Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management
Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company
Other responsibilities and projects as assigned

Requirements

What you’ll need

2-3 years previous customer service experiences
College degree in Business Administration, IT, Operations, or other applicable field of study a plus
Energy experience a plus
Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
Bilingual (Spanish) is preferred
Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
Great attitude and positive outlook in dealing with any customer
Ability to learn new technology platforms (partner portals, reporting portals, etc.)
Ability to adapt, evolve and thrive in an ever-changing environment
Ability to learn a variety of IT applications and learn our business’s processes
Exceptional organizational skills and document management skills with an acute attention to detail
Positive attitude, self-motivated, strong analytical skills, results oriented, driven

Benefits

Comp & perks

Comprehensive coverage including medical (plus free telehealth)
Dental
Vision
Employer health savings account contributions
Robust support through Headspace and free mental healthcare visits for you and your dependents
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
A wide range of additional perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

document managementcustomer serviceMS Office Applicationsreporting portalsIT applicationsenergy experiencebusiness processes

Soft Skills

tenacious drive for resultsefficiencycontinuous improvementpositive attitudeself-motivatedstrong analytical skillsorganizational skillsattention to detailadaptabilityteam collaboration

Certifications

college degree in Business Administrationcollege degree in ITcollege degree in Operations