IGS Energy

Senior Residential Solar QA, Operations Specialist

IGS Energy

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $54,420 - $87,070 per year

Job Level

Senior

About the role

  • As a Senior Residential Quality Assurance & Operations Specialist, you are a member of one of IGS’ fast-paced emerging businesses.
  • Evaluate solar systems submitted for milestone review.
  • Review and process a high volume of solar projects from outside parties to ensure compliance with IGS’ program requirements.
  • Review shading reports, project photos, and other project specific documentation to ensure project quality.
  • Become an expert user of IGS’ Solar 360 platform, capable of guiding external business partners through IGS’ milestone review process.
  • Craft clear and concise instructional emails to provide external partners with detailed instructions on how to navigate IGS platform features, milestone rejections, and product information.
  • Develop and deliver comprehensive training sessions to educate partners on common reasons for milestone rejections.
  • Identify issues and create software tickets for IT support providing essential information and context to facilitate timely resolutions.
  • Create comprehensive user guides and process flows to help facilitate understanding and utilization of key systems and procedures.
  • Analyze KPIs to assess performance metrics and identify areas of improvement within IGS’ milestone review process.
  • Collaborate with cross functional teams such as Customer Operations, Finance, Accounting, and Business Development to address operational challenges, streamline processes and drive initiatives that align with organizational goals and objectives.

Requirements

  • High school diploma or equivalent
  • 4 years of work experience
  • Energy experience preferred
  • Solar experience preferred
  • Intermediate skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
  • Familiarity with Solar Shading tools such as Aurora and Eagle View is a plus.
  • Ability to learn new technology platforms (partner portals, reporting portals, etc.).
  • Ability to adapt, evolve and thrive in an ever-changing environment.
  • Exceptional organizational skills and document management skills with an attention to detail.
  • Positive attitude, self-motivated, strong analytical skills, results oriented, driven.
  • Strong attention to detail and the ability to navigate complex resolutions.
Benefits
  • Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
  • Robust support through Headspace and free mental healthcare visits for you and your dependents.
  • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
  • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
  • paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assurancesolar project evaluationcompliance reviewKPI analysisdocument managementtraining developmentissue identificationsoftware ticketing
Soft Skills
organizational skillsattention to detailanalytical skillsadaptabilitycommunication skillsself-motivationresults orientationcollaboration