Ignition

Key Account Manager

Ignition

full-time

Posted on:

Location Type: Remote

Location: Remote • Sydney • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Proactively manage and grow a large portfolio of assigned customers.
  • Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals
  • Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value.
  • Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset.
  • Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index.
  • Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes.
  • Help build and deliver scaled content that helps support our customers’ journey.
  • Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience.
  • Maintain, build, and grow collaborative relationships with our larger customers and partners.
  • Lean on these relationships for webinars, seasonal campaigns, and case studies.
  • Be the voice of the customer, provide customer insights to our product, marketing and sales team.
  • You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates.
  • Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients.
  • Attend trade shows and events where you’ll meet existing customers and potential customers.

Requirements

  • Proficiency with various Computer Software Systems, Such as; Zapier, Slack, Zoom, Loom, Vitally (or other Customer Success Platforms), Google Work, Atlassian, Intercom and reporting tools such as Looker.
  • Good written and oral communication skills for creating professional documents and presentations and for sharing knowledge, and facilitating effective discussions within team and cross-functional settings.
  • Data-driven decision-making: Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives and customer needs.
  • Strategic Leadership: Guide the team with a clear vision, providing regular feedback, and fostering a culture of collaboration and continuous improvement.
Benefits
  • Employee stock options from day one
  • Additional paid day off to celebrate your birthday, along with volunteering leave
  • Health, dental, and vision benefits starting immediately
  • Annual education allowance reimbursement to support your professional development
  • Employee recognition program
  • Quarterly wellness allowance to invest in your personal wellness
  • Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
  • Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
  • Personal tax return assistance (since we're in the accounting business!)
  • Paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data-driven decision-makinganalytical skillsfinancial acumen
Soft skills
communication skillsstrategic leadershipcollaborationcustomer-centric mindsetrelationship building