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Clinical Intake Physical Therapist
Ignites Human Capital Services Pvt LtdClinical Intake Physical Therapist providing empathetic guidance for women and men in pelvic health issues via remote consultation. Taking discovery calls, addressing patient concerns, and logging interactions in EMR system.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise as a Licensed Physical Therapist or Physical Therapist Assistant, with a strong focus on pelvic health and the ability to engage in empathetic, caring conversations. Proficient in following structured call protocols while adapting communication style to effectively connect with clients and guide them towards booking evaluations.
ATS Keywords
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About the role
Key responsibilities & impact- Take Discovery Calls as they're scheduled onto your personal calendar — appointments are booked for you, not something you source yourself
- Reconnect with older or cold leads — past inquiries, cancellations, and no-shows — not just fresh inbound contacts
- Listen first — understand what someone has already tried, what they're afraid of, and what “better” would mean to them
- Follow our proven call structure and scorecard as your foundation — and once you're converting and hitting the key checkpoints, you're encouraged to adapt the language to fit your own voice and the person in front of you
- Address hesitation and objections with clinical credibility and genuine empathy — and confidently guide the person to book their evaluation
- Log every conversation and next step in the EMR so no one falls through the cracks
Requirements
What you’ll need- Are a licensed Physical Therapist or Physical Therapist Assistant — this is non-negotiable, because trust in this specialty is built on real clinical understanding
- Are genuinely comfortable talking about pelvic health — bladder, bowel, pain, sexual function, pregnancy/postpartum, post-surgical recovery — with warmth and zero awkwardness, regardless of who's on the other end of the call
- Lead with empathy and curiosity before you lead with information
- Know how to hold a caring conversation and ask for the commitment — you're comfortable closing, not just informing
- Are organized and reliable with follow-up — nothing gets forgotten
- Are looking for a role you can grow into as we grow — not just a short-term gig
Benefits
Comp & perks- Onboarding and training on our clinical model and call approach
- A structured call script and scorecard to guide your calls and track performance
- Live coaching from our extended coaching team of cash-pay PTs
- EMR/CRM access and ongoing feedback