Ignite IT -  Innovation & Technology

Frontend Engineer

• Serve as a technical lead and subject matter expert for the RHEL 7 to RHEL 9 migration project.
• Develop migration strategies, including in-place upgrades, new builds, and application re-platforming.
• Actively partner with application owners to assess application compatibility with RHEL 9, identify dependencies, and develop test plans.
• Provide hands-on support to application teams during migration, troubleshooting package, library, and configuration-related issues.
• Manage the day-to-day operations of the RHEL 7, 8, and 9 server fleet, including provisioning, configuration, and decommissioning.
• Develop and maintain automation solutions using Ansible, Bash, or Python for patching, configuration management, and system builds.
• Manage RHEL subscriptions, repositories, and patching lifecycles using Red Hat Satellite.
• Perform system hardening and ensure compliance with federal security standards (NIST, FISMA, and DISA STIGs).
• Serve as a senior escalation point for all Linux-related incidents, performing advanced troubleshooting and root cause analysis.
• Monitor system performance, capacity, and health, implementing proactive measures to ensure stability.
• Create and maintain comprehensive documentation, including system diagrams, build guides, and standard operating procedures (SOPs).
• Participate in an on-call rotation for 24/7/365 operational support.

Linux Engineer

Engineer

• Design, deploy, configure, and maintain a large-scale VMware vSphere (ESXi & vCenter) infrastructure across multiple data center clusters.
• Manage vSphere high-availability (HA), Distributed Resource Scheduler (DRS), and vMotion configurations.
• Implement and manage disaster recovery (DR) solutions using VMware SRM and vSphere Replication.
• Perform capacity planning, performance monitoring, and resource optimization for all VMware clusters.
• Perform analysis of alternatives to include Microsoft Hyper-V clusters, including SCVMM, Oracle VM (OVM), and Red Hat Virtualization (RHV) platforms, planning for interoperability and stability.
• Serve as a senior escalation point for all virtualization-related incidents, performing root cause analysis and implementing corrective actions.
• Conduct regular patching, updates, and security hardening of all hypervisor hosts and management systems in accordance with NIST and FISMA guidelines.
• Collaborate with storage, networking, and application teams to provision resources and troubleshoot complex, multi-tiered application issues.
• Develop and maintain comprehensive system documentation, standard operating procedures (SOPs), and infrastructure diagrams.
• Automate routine tasks using scripting tools such as PowerShell, PowerCLI, or Ansible.
• Participate in an on-call rotation for 24/7/365 operational support.

Virtualization Engineer

Operations

• Lead enterprise incident response activities, coordinating across infrastructure, platform, application, security, and service desk teams
• Maintain continuous situational awareness and provide clear, timely operational updates to government stakeholders and leadership
• Ensure incidents are triaged, escalated, and resolved in accordance with ITIL-aligned incident and problem management practices and aligned with established customer processes, policies, and procedures
• Act as the operational decision point during incident events, particularly when teams are geographically dispersed
• Prepare and deliver executive and senior leadership incident debriefings, both verbally and in writing, translating technical details into clear, concise summaries that include business impact, response actions, timelines, current status, and recommended follow-up actions, tailored for non-technical audiences
• Provide leadership and oversight for Tier 1 service desk surge support, augmenting enterprise service desk operations during peak demand or after hours
• Oversee Tier 1.5 support for infrastructure and compute-related issues requiring technical analysis beyond Tier 1
• Oversee execution of user access management requests, including provisioning, modification, and deprovisioning
• Ensure timely and accurate escalation of incidents to Tier 2, Tier 3, and Tier 4 support teams, coordinating across infrastructure, platform, application, and vendor teams to drive rapid engagement and resolution, based on sound technical judgment and established customer policies, procedures, severity definitions, and service-level expectations
• Ensure clear ownership, documentation, and handoff during escalations, including context, troubleshooting performed, and impact assessment
• Monitor ticket volumes, queue health, backlog aging, and escalation effectiveness across EOC functions, adjusting priorities and staffing as required
• The EOC Lead is responsible for tracking, analyzing, and reporting operational performance metrics and providing regular summaries to government leadership. Metrics include, but are not limited to:
• Incident volumes and trends by priority (P1–P4), source, and scope, including incidents requiring executive communication or agency-wide notification
• Effectiveness of incident detection, including the ratio of automated versus manually reported incidents
• Timeliness of incident response, including Mean Time to Acknowledge (MTTA), Mean Time to Bridge for high-severity incidents, and Mean Time to Resolve (MTTR)
• Compliance with initial notification timelines and ongoing update cadence expectations
• Quality and accuracy of incident communications, including completeness of impact and resolution statements and adherence to established standards
• Service performance indicators such as incident reopen rates and overall resolution effectiveness
• Stakeholder satisfaction and feedback related to incident communications and transparency, as applicable
• Provide regular performance briefings and written reports to government stakeholders, highlighting trends, risks, and improvement actions
• Lead contractor staff assigned to the EOC, ensuring adequate coverage across extended hours and future 24×7 operations
• Develop and maintain training plans, including onboarding, cross-training, and readiness exercises
• Prepare staff to operate effectively during high-pressure incidents and service desk surge conditions
• Evaluate team performance against defined objectives and recommend corrective or improvement actions
• Support current EOC operations from 6:00 AM to midnight, with readiness to transition to 24×7 operations during peak business or mission-critical periods
• Serve in an on-call operational leadership capacity, providing escalation handling, decision support, and coordination during after-hours incidents
• Ensure continuity of operations through effective shift handoffs, documentation, and escalation procedures

Linux Engineer

Virtualization Engineer

Enterprise Operations Lead