Senior Customer Manager
IGD (Institute of Grocery Distribution)
full-time
Posted on:
Location Type: Hybrid
Location: Watford • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- account manage a group of existing IGD customers
- build and nurture strong relationships, serving as the primary point of contact for all account-related matters
- meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions to maximise the growth potential
- deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team
- drive new business and consulting opportunities within your client base, as well as upgrading current contracts
- be the primary contact for customers and develop expertise in IGD’s total proposition
- manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
- present IGD services via online demos and face to face meetings
- develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs
- be a CRM super-user and an advocate for its use within the wider sales team
- develop a thorough understanding of IGD’s total product portfolio
- ensure insights are shared with customers to drive value
- collaborate with other teams, including Social Impact, Insights, Marketing and Finance
- contribute to broader internal projects & sponsorship client management of selected IGD events.
Requirements
- Experience within the FMCG industry and working in a B2B sales environment, ideally with online subscription services exposure
- Proven account management/customer success skills
- Strong commercial acumen with a good understanding of business issues
- Proven commercial track record, able to deliver agreed targets
- Strong influencing, listening, presentation and IT skills
- Excellent relationship developer, engaging existing contacts and building new ones through networking
- Excellent planning skills with drive to complete tasks and high attention to detail
- Experience of a high-performance and customer-focused culture
- Proven ability to adapt to change and embrace new products and services
- Knowledge of how retailers and manufacturers use and apply insights
- A self-starter with a growth mindset.
Benefits
- bonus scheme
- ability to buy and sell annual leave
- great work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successcommercial acumenpresentation skillsplanning skillsinsights applicationupsellingcross-sellingB2B salesonline subscription services
Soft skills
relationship buildinginfluencinglisteningattention to detailadaptabilityself-startergrowth mindsetcustomer-focusednetworkingcollaboration