CRM Operations Executive

iGaming IDOL

CRM Operations Executive supporting the HubSpot CRM at NEXT.io. Maintaining data integrity and running workflows while supporting teams with forms.

Posted 7/26/2026full-time🇲🇹 MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HubSpot CRM administration, ensuring data integrity and quality through effective management of contact properties, workflows, and reporting. Proficient in translating technical requirements for non-technical stakeholders while maintaining organized documentation and supporting cross-functional teams.

Highest-signal resume keywords

HubSpot CRM AdministrationData Integrity ManagementWorkflow Automation SetupCRM Reporting and DashboardsGDPR Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HubSpotCRM Data ManagementWorkflow AutomationData Quality TestingCRM ReportingForm CreationData SegmentationData Clean-UpIntegrations ExperienceAI Tools Experience

Soft Skills

Critical ThinkingCommunicationAttention to DetailOrganizational Skills

Tools & Technologies

SalesforceZohoDynamicsClaude

Industry Keywords

Data CaptureLead RoutingData EnrichmentConsent Management

About the role

Key responsibilities & impact

Day-to-day HubSpot administration — keeping the CRM running smoothly and to agreed standards
Supporting the CRM data clean-up project as one of your first priorities — duplicates, incomplete records, and legacy data
Owning data integrity on an ongoing basis — keeping records clean, complete, and enriched to the agreed standard, not just at a point in time
Managing contact properties, lists, and segmentation so our data stays clean and usable
Setting up and maintaining workflows and automations to route leads, trigger follow-ups, and reduce manual work
Supporting teams with form creation and the data capture journeys behind them, including lead-routing setup
Testing and QA — checking forms, lists, workflows, and routing work correctly before release
Producing simple CRM reports and dashboards so the team can see what's working, including a regular data-quality report
Documenting what you build and maintaining a clear CRM change log, so knowledge doesn't live in one person's head
Supporting CRM requests from across the business within the standards and priorities set by the Head of Commercial Operations

Requirements

What you’ll need

Exposure to HubSpot or similar CRM systems (e.g. Salesforce, Zoho, Dynamics)
A genuine understanding of data integrity — why clean data matters, how it degrades, and the discipline to keep it enriched and accurate as an ongoing part of the role
Strong critical thinking: you don't take requests at face value. You ask questions, spot gaps, and escalate when a request doesn't quite make sense
Good communication — comfortable talking to non-technical colleagues and translating their needs into CRM terms (and vice versa)
Attention to detail, especially around data quality and testing before release
Organised and able to manage multiple routine requests alongside longer-running project work.
Hands-on experience with HubSpot — building and managing forms, lists, workflows, and contact data
Experience using AI tools — particularly Claude — to speed up or improve your work (structuring data, working through problems, drafting documentation)
Experience with CRM reporting and dashboards
Basic understanding of GDPR and consent management as it relates to data capture
Any experience with integrations between a CRM and other tools
An understanding of how sales and marketing teams use the CRM, so you can support their requests effectively.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities