Senior Internal Operations Manager
iGaming IDOL
full-time
Posted on:
Location Type: Hybrid
Location: Sliema • 🇲🇹 Malta
Visit company websiteJob Level
Senior
About the role
- Manage and execute day-to-day internal operations, ensuring processes are followed consistently across all departments.
- Map and document workflows (procurement, approvals, onboarding/offboarding, project delivery, etc.) and keep them updated.
- Identify operational bottlenecks and implement improvements in collaboration with team leads.
- Ensure all processes are clear, traceable, and properly documented.
- Maintain cross-department visibility and alignment in line with company frameworks.
- Maintain a structured, accessible internal filing system for all corporate, operational, and compliance documents.
- Regularly review operational processes and suggest improvements for efficiency, automation, and clarity.
- Champion operational excellence, documentation, and accountability across teams.
- Take full ownership of Monday.com as the company’s central operational platform, managing structure, automations, dashboards, triggers, and reporting.
- Understand how tools across the organization interlink to spot inefficiencies, duplication, or optimization opportunities.
- Serve as the main point of contact for Corporate Services Providers (CSPs) in Malta and the UK for all group entities.
- Oversee the company’s corporate administration and compliance, ensuring all filings, records, and obligations are accurate and current.
- Coordinate KYC processes, shareholder documentation and annual filings with CSPs.
- Oversee company insurance policies, ensuring renewals and proper coverage documentation.
- Track and manage trademark renewals, registrations, and other administrative deadlines.
- Maintain a well-organized, accessible repository for all corporate and compliance documentation.
- Ensure all corporate obligations are met on time across jurisdictions.
- Collect, track, and consolidate KPIs from all departments on a regular basis.
- Prepare clear and accurate performance reports for the COO and management team.
- Ensure management has the data and insights needed to make informed, timely decisions.
Requirements
- Minimum 5 years of experience in operations, process management, or corporate administration.
- Proven expertise in Monday.com, building, managing, and optimizing boards, automations, dashboards, and reporting.
- Strong operational and organizational skills with the ability to structure workflows across multiple departments.
- Excellent problem-solving and execution skills; takes ownership and delivers consistently.
- Understanding of how business functions interconnect.
- Exceptional attention to detail and a proactive, improvement-oriented mindset.
- Strong interpersonal and communication skills; able to coordinate effectively across teams.
- Experience working with Corporate Service Providers (CSPs) on governance and compliance.
- Skilled at consolidating and reporting KPIs and operational performance metrics.
- Fluent in English, both written and spoken.
Benefits
- Private health insurance after probation.
- Employee Assistance Programme: support for mental health, finances, legal advice and more, also available for your family.
- Retail discounts platform.
- Flexible working hours and remote-friendly setup.
- Access to our Malta HQ office with snacks, coffee, and team socials.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process managementworkflow mappingKYC processescorporate administrationcompliance documentationperformance reportingoperational performance metricsdocument managementautomationorganizational skills
Soft skills
problem-solvingattention to detailinterpersonal skillscommunication skillsownershipexecution skillsimprovement-oriented mindsetcoordinationcollaborationproactive approach