Community & Support Specialist, EST Time Zone
IFTTT
full-time
Posted on:
Location Type: Remote
Location: Estonia
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Salary
💰 $18 - $29 per hour
About the role
- Manage and engage with users on Reddit, Discord, and App Store reviews
- Respond to questions, posts, and feedback to foster a positive community experience
- Help users discover new ways to get value from IFTTT Pro
- Collaborate on campaigns and initiatives to boost community engagement
- Identify patterns in community discussions that inform product and content improvements
- Efficiently triage support tickets IFTTT users
- Assist users in building Applets, including using filter code (JavaScript)
- Create, audit and improve help center documentation
- Identify and reproduce technical issues, suggesting enhancements and improving user experience
- Become an internal IFTTT expert who can answer product questions from colleagues
Requirements
- Prior experience managing online communities for software or SaaS products
- Experience creating and editing help center or knowledge base content
- Strong writing and communication skills
- Passion for troubleshooting and problem-solving
- Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)
- Experience interacting with APIs and user authentication (OAuth 2)
- Experience with JavaScript
- Experience with CRM tools or email support (Zendesk preferred)
- Experience working remotely
- Fluency in written and spoken English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptAPI interactionOAuth 2community managementtroubleshootingproblem-solvinghelp center content creationsupport ticket triageApplet buildingcontent auditing
Soft Skills
strong writing skillscommunication skillspassion for user experiencecollaborationengagementpattern identificationuser feedback responsecommunity engagementremote work adaptabilityinterpersonal skills