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About the role
Key responsibilities & impact- Identify and translate the voice of the iFood customer into business insights, driving high-impact changes to the user experience;
- Work strategically and collaboratively with multiple business categories and stakeholders at different levels;
- Deliver analyses and actionable recommendations that influence business areas and participate in strategic agendas (standing in for managers when necessary);
- Present and lead meetings, build narratives, and connect opportunities to business strategies;
- Manage requests and priorities autonomously, ensuring visibility and efficiency in deliveries;
- Apply artificial intelligence and automation techniques to scale analyses and reduce manual effort.
Requirements
What you’ll need- Previous experience in Voice of the Customer projects;
- Previous/current experience in a startup or high-growth environment;
- Experience in Continuous Improvement or areas related to Customer Experience;
- Background working in dynamic, high-complexity environments. Ability to engage and connect with stakeholders;
- Entrepreneurial profile, with an ownership mindset and ambidexterity.
Benefits
Comp & perks- Health benefits
- Diversity & Inclusion
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
artificial intelligenceautomation techniquesdata analysisbusiness insightscustomer experience
Soft Skills
collaborationcommunicationstrategic thinkingleadershipautonomyentrepreneurial mindsetstakeholder engagement