iFood

Communications

• Identify and translate the voice of the iFood customer into business insights, driving high-impact changes to the user experience;
• Work strategically and collaboratively with multiple business categories and stakeholders at different levels;
• Deliver analyses and actionable recommendations that influence business areas and participate in strategic agendas (standing in for managers when necessary);
• Present and lead meetings, build narratives, and connect opportunities to business strategies;
• Manage requests and priorities autonomously, ensuring visibility and efficiency in deliveries;
• Apply artificial intelligence and automation techniques to scale analyses and reduce manual effort.

Senior Experience Analyst – Communications & Reputation

Engineering Manager

• Lead and manage technology teams
• Develop and implement technology strategies aligned with business objectives
• Facilitate communication between technical and non-technical teams
• Promote the adoption of software development best practices
• Ensure the quality and security of developed solutions

Software Engineering Manager – Affirmative Action Position for Women

Project Manager

• Lead CX projects focused on promoting fairness across the ecosystem, taking into account policies and seamless stakeholder journeys;
• Ensure governance of initiatives, including implementation, monitoring, and measurement of results;
• Contribute to the development of new solutions for complex problems in collaboration with diverse stakeholders;
• Analyze data to generate and validate hypotheses that inform product and business solutions;
• Manage relationships with various stakeholders;
• Monitor key business metrics.

Senior Project Analyst – CX

Growth Marketing

• Generate actionable market intelligence to support commercial prioritization and Zoop's expansion.
• Establish a regular cadence of market studies and sector analyses.
• Maintain a recurring radar of named accounts to identify signals and opportunities.
• Keep the target list updated by applying clear prioritization criteria.
• Map competitors, products, pricing, segmentation, and differentiators, and propose competitive comparisons.
• Analyze market trends, regulation, and customer behavior to guide decisions.
• Develop hypotheses and support tests for new verticals, territories, and growth initiatives.
• Produce executive reports, presentations, and practical recommendations for Growth, Commercial, and Product teams.
• Prepare mappings and contextual materials for pre-event planning and prospecting.
• Partner with Marketing, Sales, Product, and Commercial Planning to operationalize insights.

Senior Market Intelligence Analyst – Growth

Backend Engineer

• Develop and maintain critical revenue-generating systems (user registration, pipelines, partner portals).
• Build high-velocity features for restaurant and brand fronts, directly impacting billion-dollar targets.
• Implement and evolve SDKs and cross-platform integrations (backend, frontend, mobile).
• Apply AI tools (Copilot, Cursor, Replit) to accelerate development and optimize deliveries.
• Build scalable, reliable backend solutions on AWS to support high transaction volumes.
• Develop robust APIs and CI/CD pipelines to support exponential growth.

Senior Software Engineer – Backend

Business Analyst

• Drive the growth and success of iFood Card in the B2B market in partnership with the distributor, aligning strategies and commercial targets;
• Monitor and analyze sales volume, revenue, and KPIs to identify opportunities and risks;
• Develop commercial strategies and marketing campaigns to position iFood Card as a corporate solution;
• Manage the product operations, monitoring expiration timelines and ensuring an optimized experience for client companies;
• Control the operation’s P&L, tracking costs and margin and proposing actions to maintain profitability and sustainability;
• Structure, process, and transform data to create actionable reports and dashboards;
• Deliver high-impact results in an agile, iterative way, conducting tests and experiments to validate hypotheses;
• Maintain close relationships with internal teams and the distribution partner to generate synergy and efficiency.

Senior Business Analyst – Benefits & Gift Cards

Analyst

• Support continuous improvement projects for fraud prevention and detection processes, identifying opportunities for optimization and automation;
• Collaborate with product, technology, and business teams to implement improvements that increase partner/courier satisfaction and retention;
• Support the design of experiments (A/B tests) and analyze results to validate improvement hypotheses;
• Analyze fraud data and journey performance indicators to identify patterns, trends, and areas for improvement in current processes;
• Collaborate on the implementation of innovative solutions to reduce fraud, using agile methodologies and data analysis tools;
• Actively participate in multidisciplinary projects, working closely with operations, technology, and business teams;
• Contribute to promoting a culture of continuous improvement and fraud prevention across the organization.

Continuous Improvement Analyst – Junior

Customer Support

• Customer Journey Mapping: Identify touchpoints and opportunities to improve the customer experience;
• Improvement Proposals: Develop initiatives to enhance the customer experience based on analyzed data;
• Continuous Improvement and Methodologies: Apply Lean and Six Sigma methodologies to identify waste and bottlenecks and propose solutions to optimize processes;
• Kaizen and PDCA: Lead continuous-improvement cycles to resolve problems and implement incremental changes;
• KPI Management: Monitor and report performance metrics to assess the effectiveness of implemented improvements;
• BPMN and Process Modeling: Create and update process models; analyze existing processes to identify inefficiencies, redundancies, and automation opportunities;
• Process Documentation: Ensure processes are well documented and accessible to stakeholders;
• Flow Design and Automation: Design operational flows and create clear, objective workflows for different areas of the company;
• Process Automation: Collaborate with Product teams and partner areas to implement automations;
• Testing and Validation: Ensure automated flows operate as expected;
• Data Analysis: Data collection and processing — extract data from different sources (internal systems, spreadsheets, etc.) and organize it for analysis;
• Data-Driven Decision Making: Use analyses to support strategic and operational decisions;
• Governance and Strategic Alignment: Define policies and standards to ensure processes align with internal policies and external regulations;
• Stakeholder Management: Collaborate with different areas to ensure alignment and execution of initiatives;

Mid-level Customer Experience Analyst

DevOps Engineer

• Arquitetar e operar infraestrutura AWS crítica em ambiente regulado de pagamentos.
• Desenhar e implementar soluções de identidade e tráfego atendendo requisitos regulatórios.
• Evoluir infraestrutura como código com Terraform e Terragrunt garantindo padrões de segurança.
• Conduzir migrações complexas de stack planejando rollout seguro e mitigação de riscos.
• Atuar como referência técnica em incident response e troubleshooting de produção.
• Identificar proativamente gaps regulatórios e operacionais propondo soluções técnicas robustas.
• Definir padrões de observabilidade criando alertas inteligentes e runbooks estratégicos.

Especialista SRE – AWS, Infraestrutura Regulada

Product Manager

• Gestão do Rogmap estratégico da Platadorma de Payments.
• Priorizar demandas e garantir comunicação clara com stakeholders internos e externos.
• Implementar soluções que integrem inteligência artificial.
• Produzir documentos e playbooks que suportem a estratégia do produto.
• Participar ativamente de cerimônias em conjunto com os times de tecnologia, como dailies, refinamentos e desenvolvimento, promovendo alinhamento estratégico e garantindo entregas de valor.
• Lidar com incidentes na plataforma de produto, promovendo soluções rápidas e eficazes.

Product Manager – Especialista, Plataformas iFood Pago

Software Engineer

• Projetar, codificar, testar serviços que impactam as principais áreas do iFood
• Ajudar a Alimentar o Futuro do Mundo através de tecnologia de ponta, Educação, Meio Ambiente e Inclusão
• Impactar diretamente a vida de milhões de pessoas diariamente
• Aprender e compartilhar conhecimento
• Explorar novas possibilidades para dar o seu próximo passo de carreira

Engenharia

Full-stack Engineer

• Collaborate in the definition of concepts such as project-wide coding style guides;
• Build quick prototypes to prove concepts;
• Enforce quality during code review and maintenance practices;
• Debug performance issues in apps and bottlenecks in CI lanes;
• Integrate with third party APIs;
• Efficiently scale components through tuning and / or major refactorings;
• Conceptualize and develop components for a monorepo mobile app.