Mid-level Logistics Analyst
iFood
PySparkPythonSQLTableau
Senior Continuous Improvement Analyst
iFood
full-time
Posted on:
Location Type: Hybrid
Location: Osasco • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Lead and structure continuous improvement initiatives for financial products, ensuring operational efficiency and process excellence
- Develop workflows and strategies for the primary reasons customers contact support, with a focus on automation and process scalability
- Implement and optimize internal process flows, conducting analyses to identify root causes and propose solutions that generate positive business impact
- Perform data analysis, extract reports, and build analytical views using tools such as Google Sheets and SQL to support decision-making
- Serve as the product focal point for internal stakeholders, ensuring the team is the go-to reference for product- and process-related matters
- Participate in foundational projects, organizing and documenting flows to ensure cross-team alignment and process clarity
- Conduct detailed process diagnostics and propose actions aimed at increasing efficiency and reducing operational errors
- Work closely with other departments, coordinating solutions and strategies that improve the operational and product journey
- Promote and apply Continuous Improvement methodologies to achieve high-impact results in internal support and the end-customer experience (indirectly).
Requirements
- Solid experience in Continuous Improvement, processes, and operational flows — preferably in financial products or CX (Customer Experience)
- Advanced analytical skills, able to interpret data and translate it into concrete actions (basic knowledge of SQL is a plus)
- Experience creating, documenting, and improving scalable workflows and processes
- Strong organizational skills and high attention to detail, ensuring efficiency in process structuring
- Solid experience with data analysis using tools such as Google Sheets and/or advanced Excel
- Knowledge and application of Continuous Improvement methodologies such as Lean, Kaizen, or Six Sigma are a plus
- Good communication and stakeholder management skills, promoting alignment and ensuring engagement in strategic projects
- Hands-on profile with a strong sense of ownership and commitment to be accountable for issues and deliverables
- Results-oriented mindset, focused on practical, scalable solutions
- Desire to work in dynamic environments and contribute to the 'getting the house in order' process with creative and well-founded strategies.
Benefits
- We do not discriminate against candidates with disabilities, gender, sexual orientation, race/ethnicity, age, origin, family status, or appearance.
- We have volunteer food-lover groups where we discuss Race, Gender, LGBTQI+ and people with disabilities (PwD)
- We have an appetite for innovation and results. We always strive to do our best, thinking "outside the box" and acting with agility and responsibility
- We work in a highly versatile environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Continuous Improvementdata analysisSQLworkflow creationprocess optimizationLeanKaizenSix SigmaGoogle Sheetsadvanced Excel
Soft skills
organizational skillsattention to detailcommunicationstakeholder managementownershipcommitmentresults-orientedproblem-solvingcollaborationadaptability
