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IFF

Customer Service Representative

IFF

Customer Service Representative connecting customers, sales, and operations at IFF. Focused on order management and high-quality service delivery.

Posted 5/19/2026full-timeBuenos Aires • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Receive and process customer orders, ensuring accuracy, completeness, and timely execution
  • Manage customer inquiries and complaints, providing effective and professional resolutions
  • Maintain ongoing relationships with assigned customers and internal sales teams
  • Act as a key communication bridge between customers, sales, and operations
  • Monitor order status and proactively address potential issues or delays
  • Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making
  • Ensure compliance with internal processes, service levels, and customer expectations
  • Support continuous improvement initiatives to enhance service efficiency and customer satisfaction

Requirements

What you’ll need
  • Previous experience in Customer Service, Order Management or Supply Chain roles
  • Strong communication skills with the ability to manage internal and external stakeholders
  • High level of attention to detail and problem-solving capabilities
  • Ability to prioritize tasks and manage multiple requests simultaneously
  • Customer-oriented mindset with strong interpersonal skills
  • Analytical thinking and sound judgment in handling complex situations
  • Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools

Benefits

Comp & perks
  • We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status.
  • We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceOrder ManagementSupply ChainAttention to DetailProblem-SolvingAnalytical ThinkingPrioritizationMulti-tasking
Soft Skills
CommunicationInterpersonal SkillsCustomer-Oriented MindsetStakeholder ManagementSound Judgment