Sales and Customer Care Assistant

IFF

Sales & Customer Care Assistant supporting operational and analytical functions for a global leader in flavors and fragrances. Prepare reports, manage customer requests, and coordinate internal teams.

Posted 5/1/2026full-timePunto Polanco • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Prepare APO reports, gap analyses, KPIs, and pipeline monitoring to enable data-driven decisions
Act as the operational backbone for Sales, ensuring accurate and timely analytical, administrative, and coordination support
Develop professional sales presentations summarizing performance, pipeline, and insights
Handle customer operational requests, including documentation, certifications, and platform updates
Coordinate product sample requests and deliveries to support customer satisfaction
Analyze import statistics to support market and commercial understanding
Manage internal coordination across Sales, CSR, GRA, Applications, Finance, and Logistics
Support vendor management activities, including purchase requisitions and payment follow-ups
Coordinate travel, expenses, events, and internal communication channels (e.g., Teams)

Requirements

What you’ll need

Experience supporting sales or commercial teams in an operational, analytical, or coordination role
Strong analytical skills with the ability to prepare reports, KPIs, and performance insights
High attention to detail and accuracy in documentation, data handling, and follow-ups
Proven ability to manage multiple requests and priorities in a fast-paced environment
Strong communication skills and ability to coordinate across cross-functional teams
Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
Experience managing customer documentation, platforms, or operational requests
Knowledge of internal processes related to pricing, vendors, or expense management
Ability to work independently, meet deadlines, and ensure consistent execution

Benefits

Comp & perks

Collaborative, cross-functional sales environment with real business impact
Exposure to commercial strategy, performance analytics, and customer operations
Work closely with senior sales stakeholders
Opportunity to develop strong analytical, coordination, and business skills
Supportive culture focused on teamwork, quality, and operational excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreport preparationKPI developmentpipeline monitoringvendor managementdocumentation managementcustomer operational supportimport statistics analysisperformance insights

Soft Skills

analytical skillsattention to detailcommunication skillscoordination skillsability to manage multiple prioritiesindependencedeadline managementcross-functional collaboration