FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
IFFCustomer Service Representative managing the customer lifecycle for IFF, a global leader in flavors and fragrances. Engaging in onboarding, order fulfillment, and after-sales activities in a hybrid work environment.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- You play a vital role across the entire customer journey—from customer onboarding through Order to Cash (OTC) to after‑sales activities.
- With your expertise, you ensure excellent customer service, reliable order fulfillment, and accurate export and compliance documentation.
- You work closely with internal IFF teams, 3PL partners, and customers to guarantee smooth day‑to‑day execution.
- Acting as a compliance gatekeeper , you ensure that all operational activities are performed in line with policies, procedures, and regulatory requirements, and that mandatory documentation is correctly archived for audit purposes.
- Beyond daily operations, you actively contribute to transformation and continuous improvement initiatives, helping future‑proof our Customer Service and Supply Chain processes.
Requirements
What you’ll need- A Bachelor’s degree
- 3+ years of experience in Customer Service and/or Supply Chain roles
- Strong knowledge of SAP OTC or other ERP platforms
- Advanced understanding of business processes and operational procedures
- Fluency in business English , both written and verbal
- Strong analytical, quantitative, and problem‑solving skills
- Proven project management experience
- A proactive, collaborative mindset and strong stakeholder management capabilities
- The ability to perform effectively in a fast‑changing, dynamic environment
Benefits
Comp & perks- A competitive salary with attractive compensation and benefits
- An Individual Choice Budget of 8% of annual base salary, convertible to monthly payouts or up to 15 extra days off per year
- 25 vacation days and 3 bridge days (2 employer‑designated)
- Participation in our Annual Incentive Plan
- Ample opportunities for professional development and career progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP OTCERP platformsbusiness processesoperational proceduresproject management
Soft Skills
analytical skillsquantitative skillsproblem-solving skillscollaborative mindsetstakeholder managementcommunication skills
Certifications
Bachelor’s degree