Account Manager, H&B

IFF

Account Manager in hybrid position managing customer accounts and driving commercial success in Brazil's Dairy Biosciences sector. Building partnerships and overseeing commercial activities while collaborating with internal teams.

Posted 4/24/2026full-timeCastelo Branco • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow a portfolio of customer accounts, building long-term partnerships that drive revenue and profitability
Proactively identify, develop and convert new business opportunities within assigned customers, segments or territories
Conduct regular customer engagements and visits to understand needs, present tailored solutions and strengthen collaboration
Lead commercial activities including pricing discussions, negotiations, contract follow-up and agreement execution
Collaborate closely with internal teams such as Supply Chain, Demand Planning, Application, Technical and Customer Service to ensure seamless delivery and high customer satisfaction
Monitor sales performance, forecasts and opportunities using internal tools and Customer Relationship Management (CRM) systems, including Salesforce
Maintain accurate and up-to-date records of customer interactions, opportunities and sales pipelines in CRM tools
Act as the primary point of contact for customers, ensuring clear communication, alignment and timely follow-up
Anticipate risks and opportunities, taking a proactive approach to support sustainable business growth

Requirements

What you’ll need

At least 5 years of proven experience in account management, sales or commercial roles, ideally within Dairy Biosciences or related industries.
Strong communication and relationship management skills, with the ability to engage diverse customer stakeholders
Solid negotiation skills and commercial acumen, including pricing and contract management
Ability to work cross-functionally and collaborate effectively with multiple internal stakeholders
Experience using CRM tools, preferably Salesforce, to manage pipelines and forecasts
Strong organizational skills, with the ability to manage multiple accounts and priorities simultaneously
Results-driven and customer-oriented mindset with a high level of accountability
Willingness and availability to travel frequently to support customer and commercial activities

Benefits

Comp & perks

Opportunity to work with innovative, science-based solutions that positively impact everyday life
Exposure to global customers, markets and cross-functional collaboration
Learning and development opportunities to support continuous growth
Inclusive, diverse and purpose-driven culture
Competitive compensation and benefits package
Flexibility aligned with business and role requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescommercial rolesnegotiationcontract managementcustomer engagementbusiness developmentsales forecastingpipeline management

Soft Skills

communicationrelationship managementcollaborationorganizational skillsresults-drivencustomer-orientedaccountability