IFF

Senior Customer Service Systems Specialist – OTC

IFF

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Senior

About the role

  • Serve as a regional and/or global expert providing advanced support for Order-to-Cash (OTC) systems
  • Act as an escalation point for complex system issues, ensuring timely and effective resolution
  • Support system integrations for new customers and system enhancements, safeguarding data integrity
  • Analyze issues end‑to‑end to identify root causes and implement sustainable solutions
  • Partner cross‑functionally with Customer Service, Supply Chain, Finance, IT, and external vendors
  • Act as a subject matter expert on OTC processes, systems, data flows, and integrations
  • Contribute to continuous improvement initiatives, including workflow optimization and automation
  • Develop and maintain process documentation, SOPs, and user guides
  • Train users and teams on system changes, enhancements, and best practices

Requirements

  • Bachelor’s degree in any discipline
  • 6+ years of experience in Customer Service, Supply Chain, or a related function
  • Strong knowledge of OTC processes and supporting systems
  • Proven ability to troubleshoot complex system and process issues
  • Advanced analytical, problem‑solving, and quantitative skills
  • Excellent written and verbal communication skills in English
  • Experience working in global, cross‑cultural environments
  • Strong project management skills with the ability to handle multiple priorities
  • Highly collaborative, detail‑oriented, and proactive mindset
Benefits
  • Exposure to regional and global OTC systems and stakeholders
  • Opportunity to act as a key systems and process expert
  • Strong focus on continuous improvement and process excellence
  • Collaborative, cross‑functional, and multicultural work environment
  • Ongoing learning, system enhancements, and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Order-to-Cash (OTC) systemssystem integrationsdata integrityworkflow optimizationautomationprocess documentationSOPsuser guidestroubleshootinganalytical skills
Soft Skills
problem-solvingcommunication skillscollaborationdetail-orientedproactive mindsetproject managementability to handle multiple prioritiescross-cultural communicationtrainingpartnership
Certifications
Bachelor’s degree