Technical Service Account Manager

IFF

Technical Service Account Manager providing specialized technical support for enzyme and yeast applications in customer environments. Collaborating with sales teams and conducting plant visits for performance optimization.

Posted 4/9/2026full-timeRemote • Iowa, New York, Oklahoma, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
Collaborate with sales teams during customer meetings, trainings, and onsite visits
Serve as an internal technical expert on assigned product lines, applications, and limitations
Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
Analyze process and laboratory data to identify improvement opportunities and make recommendations
Develop tools or models to enhance data analysis and technical decision‑making
Deliver customer training on product selection, application, and optimization
Provide post‑sale technical troubleshooting during product testing and implementation
Support account planning and identify business development opportunities from a technical and commercial perspective.

Requirements

What you’ll need

Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
Strong analytical and problem‑solving skills with the ability to interpret technical data
Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
Customer‑focused mindset with strong relationship‑building skills
Self‑motivated and results‑oriented, able to work independently
Strong organizational skills and ability to prioritize in a dynamic environment
Ability to collaborate effectively across Sales, Marketing, and R&D
Willingness to travel 50% or more.

Benefits

Comp & perks

Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess optimizationtechnical troubleshootinglaboratory analysisprocess auditsmodel developmentproduct selectionapplication optimizationbiotechnologyscientific support

Soft Skills

analytical skillsproblem-solving skillsrelationship-building skillsself-motivatedresults-orientedorganizational skillsprioritizationcollaborationcustomer-focused mindsetcommunication