IFF

Technical Service Account Manager

IFF

full-time

Posted on:

Location Type: Remote

Location: Iowa • New York • United States

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About the role

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
  • Collaborate with sales teams during customer meetings, trainings, and onsite visits
  • Serve as an internal technical expert on assigned product lines, applications, and limitations
  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
  • Analyze process and laboratory data to identify improvement opportunities and make recommendations
  • Develop tools or models to enhance data analysis and technical decision‑making
  • Deliver customer training on product selection, application, and optimization
  • Provide post‑sale technical troubleshooting during product testing and implementation
  • Support account planning and identify business development opportunities from a technical and commercial perspective.

Requirements

  • Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
  • 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
  • Strong analytical and problem‑solving skills with the ability to interpret technical data
  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
  • Customer‑focused mindset with strong relationship‑building skills
  • Self‑motivated and results‑oriented, able to work independently
  • Strong organizational skills and ability to prioritize in a dynamic environment
  • Ability to collaborate effectively across Sales, Marketing, and R&D
  • Willingness to travel 50% or more.
Benefits
  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess optimizationtechnical troubleshootinglaboratory analysisprocess auditsmodel developmentproduct selectionapplication optimizationbiotechnologyscientific support
Soft Skills
analytical skillsproblem-solving skillsrelationship-building skillsself-motivatedresults-orientedorganizational skillsprioritizationcollaborationcustomer-focused mindsetcommunication