Analyst, People Operations
IFF
full-time
Posted on:
Location Type: Hybrid
Location: Budapest • Hungary
Visit company websiteExplore more
About the role
- Manage inbound queries from IFF employees via the Ticket Service System
- Provide consistent and accurate support using the HR knowledge base
- Educate employees and managers on available HR resources and self-service tools
- Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
- Maintain and update employee data in HRIS systems throughout the employee lifecycle
- Create and manage employee documentation and personnel files
- Handle sensitive information with discretion and sound judgment
- Identify and relay opportunities for process improvement
- Collaborate closely with stakeholders and support peers in problem resolution
Requirements
- Fluent in English, both written and spoken
- Knowledge of French or Spanish or Arabic, or Hebrew is an advantage
- Bachelor’s degree in HR or related field (preferred)
- Strong customer service orientation and issue-resolution mindset
- Excellent communication skills and attention to detail
- Comfortable handling confidential HR information
- Proficient in MS Office and typing
- Experience in HR or customer contact centers is a plus
- Familiarity with HR systems and policies is preferred
- Able to manage high volumes of inquiries with accuracy and timeliness
Benefits
- Hybrid work opportunity (3 days/week from home)
- Professional onboarding and continuous training
- Supportive, multinational work environment
- Attractive benefits including cafeteria and health insurance
- Learning and development programs from day one
- Team building activities and a strong sense of community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISMS OfficetypingHR knowledge baseemployee documentationprocess improvement
Soft Skills
customer service orientationissue-resolution mindsetcommunication skillsattention to detaildiscretionjudgmentcollaboration
Certifications
Bachelor’s degree in HR