IFF

Director, Regional IT – EAME

IFF

full-time

Posted on:

Location Type: Hybrid

Location: Neuilly-sur-Seine • 🇫🇷 France

Visit company website
✨ AI Apply
Apply

Job Level

Lead

About the role

  • Lead and manage a regional team of full-time and contract Site IT staff, ensuring high-quality support across all IFF sites in your region
  • Deliver excellent IT customer service by resolving incidents and requests quickly and effectively
  • Oversee onboarding, training, goal-setting, and performance evaluation of regional IT staff based on SLAs, KPIs, CSAT, and project outcomes
  • Balance team priorities between daily support, global IT initiatives, and local business projects
  • Act as a key liaison between regional business stakeholders and the global IT organization
  • Ensure consistent communication and knowledge sharing across IT teams
  • Continuously improve support processes and develop team capabilities to meet evolving business needs
  • Maintain and update site support documentation annually to ensure continuity
  • Manage regional IT budgets, stock levels, and procurement of equipment to meet user and project needs

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience managing IT teams, including contractors and outsourced staff
  • Proven ability to lead in a multicultural, international environment
  • Strong communication skills, both written and verbal, with fluency in English
  • Solid understanding of Service Level Management, Incident, Problem, and Change Management
  • Experience in client deployment, configuration, and end-user computing
  • Skilled in stakeholder management and building relationships across all levels
  • Strong analytical, reporting, and presentation capabilities
Benefits
  • Competitive compensation and benefits package
  • Flexible work arrangements to support work-life balance
  • Opportunities for professional growth and development
  • Access to cutting-edge technologies and global projects

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Service Level ManagementIncident ManagementProblem ManagementChange ManagementClient DeploymentConfigurationEnd-User Computing
Soft skills
LeadershipCommunicationAnalytical SkillsReportingPresentation SkillsStakeholder ManagementRelationship Building
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering