Assistant Manager, Business Governance – Digital Personal Banking

iFAST Global Bank Limited

Assistant Manager overseeing governance and risk in Digital Personal Banking. Collaborating with teams to ensure compliance and optimize processes in a hybrid work setting.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Support governance, risk, and control activities across Digital Personal Banking, ensuring robust frameworks are maintained and continuously improved
- Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation, keeping them current, accessible, and fit for purpose
- Translate regulatory and policy requirements into clear, actionable processes for front-line teams, communicating changes effectively across stakeholders
- Drive the implementation of Consumer Duty obligations, including MI production, reporting, and governance materials
- Track and manage issues, incidents, and remediation actions through to resolution; lead structured delivery of governance and regulatory initiatives
- Coordinate responses to audits, regulatory reviews, and risk assessments, acting as a central point of contact across teams
- Monitor process adherence and proactively identify opportunities for efficiency and improvement
- Provide support for business and marketing initiatives by collaborating with key internal stakeholders, including Operations, Customer Service, Compliance, Risk, Financial Crime Control, and Product teams, to deliver strategic and operational objectives.

Requirements

What you’ll need

- 4–5 years of relevant experience in banking or financial services
- Background in COO Office, business management, consulting, or operations
- Experience in process design, SOP development, or operational governance
- Strong project management and organisational skills, with the ability to manage multiple priorities simultaneously
- A natural ability to translate complex regulatory or operational requirements into practical, customer friendly solutions
- Excellent communication and stakeholder management skills, you're as comfortable presenting to senior leadership as you are working through detail with front-line teams
- Proactive, flexible, hands-on, and detail-oriented, with a genuine team-player mindset

Benefits

Comp & perks

- Competitive salary depending on experience
- 25 days annual leave entitlement plus 8 bank holidays
- Pension scheme, 4% employer contribution
- Private Medical Insurance
- 60-40 Hybrid working after successful probation period
- Training and development
- Free gym access in the building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process DocumentationRegulatory ComplianceOperational GovernanceConsumer Duty ImplementationIssue Tracking And Management

Soft Skills

Excellent CommunicationOrganizational SkillsTeam Player MindsetProactive Problem SolvingFlexibility