Risk

• Assist with document collection and preparation for regulated client onboarding.
• Learn and support the use of onboarding platforms and account opening systems.
• Provide first-line support to clients on onboarding steps and digital platforms.
• Collect client feedback to share with the wider team for process improvements.
• Support the maintenance of up-to-date KYC/KYB records and periodic review data.
• Ensure all client files are accurately documented and securely stored.
• Assist with gathering information for audits and internal reviews.
• Learn to identify potential gaps or issues in onboarding or compliance documentation.
• Respond to customer queries and direct issues to appropriate team members.
• Support the customer excellence team in ensuring a smooth handover from onboarding to BAU servicing.
• Monitor and log customer feedback and assist with service quality reviews.
• Draft, review, and update policies and procedures to align customer experience initiatives with governance and compliance requirements.
• Monitor regulatory developments and ensure internal practices and policies are updated accordingly.
• Assist with tracking key performance indicators (KPIs) such as client onboarding time and service response metrics.
• Work with senior team members to track and follow up on open queries or complaints.
• Assist with payment, deposits, and account disputes and queries.
• Help compile reports and client data for internal use or meetings.
• Maintain secure and accurate records of client data in line with GDPR and internal controls.
• Handle confidential data responsibly and escalate any concerns immediately.
• Coordinate with internal teams including compliance, operations, and IT to resolve issues or service delays.

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