Director, CAHPS Performance
IEHP
full-time
Posted on:
Location Type: Hybrid
Location: Rancho Cucamonga • California • 🇺🇸 United States
Visit company websiteSalary
💰 $169,312 - $232,794 per year
Job Level
Lead
About the role
- Responsible for designing, leading, and executing strategies to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance across all of IEHP’s product lines (Medi-Cal, Medicare DSNP, Covered CA).
- Drive measurable improvement in member experience, Star Ratings, Health Plan Ratings, and quality performance by integrating voice-of-the-member insights into enterprise strategy, operations, and provider engagement.
- Serve as a change leader and subject matter expert, ensuring the organization consistently delivers exceptional member experience that meets regulatory expectations and strengthens market competitiveness.
Requirements
- A minimum of eight (8) years of progressive leadership experience in health plan quality, member experience, or related roles required.
- Proven success in designing and implementing CAHPS/member experience improvement strategies required.
- Bachelor’s degree in healthcare administration, public health, business, or related field from an accredited institution required.
- Master’s degree in healthcare administration, public health, business, or related field from an accredited institution preferred.
- Deep knowledge of CAHPS survey methodology, Star Ratings, and Medicaid quality requirements.
- Member-centered mindset, with passion for improving care experiences.
- Strong analytical, communication, and change management skills.
- Data-driven and outcomes-focused.
- Ability to lead cross-functional initiatives and influence at all levels of the organization.
- Strategic and operational balance: able to set vision while driving execution.
- Collaborative leader skilled at provider and stakeholder engagement.
Benefits
- Competitive salary
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CAHPS survey methodologyStar RatingsMedicaid quality requirementsmember experience improvement strategiesdata analysis
Soft skills
leadershipanalytical skillscommunication skillschange managementcollaborationstrategic thinkingoperational executioninfluencemember-centered mindset
Certifications
Bachelor’s degree in healthcare administrationBachelor’s degree in public healthBachelor’s degree in businessMaster’s degree in healthcare administrationMaster’s degree in public healthMaster’s degree in business