Tier 1 Tech Support Representative, VoIP

IDT BY INDET GROUP

Join our supportive team as a Tier 1 Tech Support Representative (VoIP) in Guatemala. Ideal for entry-level candidates with a strong technical foundation and willingness to learn.

Posted 5/5/2026full-timeGuatemala • 🇬🇹 GuatemalaJuniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityLinuxVoIP

About the role

Key responsibilities & impact

Join a dynamic team as a Tier 1 Tech Support Representative (VoIP)
Provide support in a hybrid setting and collaborate effectively with team members
Engage with customers to troubleshoot and resolve technical issues
Use remote desktop tools to assist users

Requirements

What you’ll need

Must be able to work a flexible schedule and in hybrid modality
High School Diploma
Minimum 85% English proficiency (written and verbal)
Strong communication and customer service skills
Basic knowledge of software and hardware troubleshooting
1 year of experience in tech support, desktop support, or similar (preferred)
Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
Basic understanding of networking (CCNA knowledge is a plus, not required)
Network monitoring concepts
Routing fundamentals
Basic cybersecurity awareness
Basic Linux knowledge
Exposure to telephone systems / PBX (nice to have)

Benefits

Comp & perks

Parking Subsidy
Life and Medical Insurance
Growth opportunities
All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software troubleshootinghardware troubleshootingnetwork monitoringrouting fundamentalscybersecurity awarenessLinuxVoIPremote desktop toolsTeamViewerAnyDesk

Soft Skills

communication skillscustomer service skillscollaborationflexibility

Certifications

High School DiplomaCCNA (not required)