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IDEXX

Customer Support Consultant, Czech, Polish

IDEXX

Customer Support Consultant supporting veterinary professionals using IDEXX diagnostic analyzers. Troubleshooting hardware, software integrations, installations, and consumable orders for customers.

Posted 8/17/2026full-timeHoofddorp • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in Czech and Polish, with the ability to convey complex technical issues to diverse audiences. Proven experience in customer support within veterinary or laboratory settings, emphasizing relationship-building and problem-solving capabilities.

Highest-signal resume keywords
Czech Communication SkillsPolish Communication SkillsCustomer Support ExperienceTechnical TroubleshootingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingSoftware IntegrationDiagnostic AnalyzersEquipment InstallationVeterinary Practice Experience
Soft Skills
Empathetic NatureSelf-MotivatedStress-ResistantOrganizational SkillsRelationship Building
Industry Keywords
Veterinary DiagnosticsLaboratory SettingContact Center EnvironmentCustomer Relationship ManagementConsumables Management

About the role

Key responsibilities & impact
  • Instruct customers on the use of IDEXX's in-house diagnostic analyzers
  • Coordinate and assist with equipment installations
  • Troubleshoot hardware technical problems and software integration issues
  • Ensure consumables needed to run tests are ordered
  • Provide customer support as the first point of contact between IDEXX and its customers
  • Develop meaningful customer relationships and offer solutions to unique customer needs
  • Support veterinarians, veterinary technicians, and animal healthcare diagnostic professionals

Requirements

What you’ll need
  • Czech and Polish communication skills, both verbal and written
  • Ability to communicate complex technical issues to technical and non-technical users professionally and understandably
  • Natural affinity for helping customers
  • Self-motivated, stress-resistant, and empathetic nature
  • Willingness to learn
  • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful
  • Networking and/or software support experience is a plus
  • Strong written and verbal communication skills
  • Strong interpersonal skills and ability to establish rapport quickly
  • Strong organizational skills, especially in a multi-tasking environment
  • Availability to work full-time

Benefits

Comp & perks
  • Competitive compensation
  • Incentives
  • Benefits
  • Positive and respectful work culture
  • Learning and discovery opportunities
  • Purposeful work