Field Support Representative – Diagnostic Imaging

IDEXX

Veterinary Field Support Representative installing and supporting IDEXX diagnostic imaging systems for veterinary practices across Ohio and Pennsylvania. Training clinic staff, troubleshooting onsite, and managing customer visits while traveling extensively.

Posted 8/5/2026full-timePittsburgh • Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and technical support capabilities, with a focus on training veterinary staff and troubleshooting diagnostic imaging systems. Proven ability to plan and prioritize customer visits while effectively communicating and collaborating with diverse teams.

Highest-signal resume keywords

Veterinary Clinic ExperienceCustomer Relationship ManagementTechnical TroubleshootingTraining and LeadershipPlanning and Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic Imaging Systems InstallationComputer NetworkingTechnical SupportProblem SolvingCustomer Success Strategies

Soft Skills

Strong CommunicationCollaborationEffective ListeningAdaptabilityRelationship Building

Tools & Technologies

ComputersTabletsSmartphones

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Veterinary ClinicCustomer SupportField SalesCustomer EventsEmergency Practices

About the role

Key responsibilities & impact

Partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts
Build customer relationships, solve problems, and support customer success in the field
Visit customers daily and adjust schedules to support customer events and emergency practices
Install IDEXX Diagnostic Imaging Systems for customers
Train veterinary clinic staff on best practices to maximize system performance
Support critical customer visits with onsite technical troubleshooting
Plan and strategize customer visits using multiple programs
Serve as an IDEXX ambassador and trusted customer advisor
Manage schedules according to customer needs while focusing on professional development and growth
Travel by air and car within the assigned territory and occasionally outside it

Requirements

What you’ll need

Valid driver’s license required
Residency in the East Ohio Valley & Pittsburgh regions, preferably the Cleveland or Pittsburgh area
Willingness to travel within and occasionally outside the assigned territory
Ability to build and maintain customer relationships
Strong communication and collaboration skills
Planning and prioritization skills
Effective listening skills and ability to adapt approach to different situations
Comfort learning and using computers, tablets, and smartphones
Computer networking experience is a plus
Ability to extend, reach, manipulate objects, controls, and tools
Ability to occasionally climb, balance, bend, stoop, kneel, or crouch
Ability to lift, move, and carry up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and focus adjustment
Hearing acuity sufficient for telephone and in-person communication
Ability to communicate effectively in English
Ability to travel, drive for extended periods, work within the assigned area, and work with or have contact with animals
3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience strongly preferred

Benefits

Comp & perks

Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
Comprehensive training programs
Competitive compensation, incentives, and benefits