Telemedicine Support Veterinarian

IDEXX

Telemedicine Support Veterinarian providing clinical consultation and diagnostic support through telemedicine. Collaborating with veterinary professionals to ensure high-quality patient care.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in veterinary medicine with a focus on telemedicine, providing high-quality customer support and education regarding diagnostic imaging. Strong ability to collaborate with cross-functional teams and enhance customer relationships through effective communication and problem-solving.

Highest-signal resume keywords

Doctor Of Veterinary Medicine (DVM)Clinical Veterinary ExperienceCustomer Service SkillsDiagnostic Imaging InterpretationCollaboration In Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical JudgmentCase Management SkillsRadiograph InterpretationUltrasound InterpretationECG Interpretation

Soft Skills

Verbal Communication SkillsWritten Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesConflict Resolution Skills

Tools & Technologies

IDEXX Telemedicine ServicesDiagnostic Technologies

Industry Keywords

Veterinary MedicineTelemedicineDiagnostic ImagingCustomer EducationSpecialty Services

About the role

Key responsibilities & impact

Provide consultation and support to telemedicine customers regarding medical questions related to completed diagnostic imaging reports
Guide customers on appropriate case submission protocols, including diagnostic imaging procedures and available specialty resources
Partner with radiology, cardiology, and specialty teams to help ensure a consistent, high-quality customer experience
Support customer education by explaining specialist findings, diagnostic technologies, and imaging recommendations
Proactively contribute to telemedicine product initiatives by creating, reviewing, and enhancing customer-facing and specialist-facing technical materials
Collaborate with internal teams including Customer Support, Marketing, and clinical specialists on projects that improve services and customer outcomes
Participate in regular team meetings to share knowledge, discuss customer needs, and stay current on service enhancements and medical developments
Help strengthen customer relationships through responsive communication, effective problem-solving, and trusted clinical guidance.

Requirements

What you’ll need

Doctor of Veterinary Medicine (DVM) or equivalent veterinary degree
5+ years of clinical veterinary experience
Strong clinical judgment and confident case management skills
Excellent verbal and written communication skills with the ability to build trusted customer relationships
Exceptional customer service and business relationship-building skills
Ability to interpret and apply information from specialist reports, diagnostic technologies, and clinical protocols
Strong facilitation, conflict resolution, and interpersonal skills
Demonstrated ability to collaborate effectively in a matrixed and cross-functional environment
Effective problem-solving, prioritization, and decision-making abilities
Professional maturity, adaptability, and responsiveness to customer and team needs
High integrity and accountability in delivering commitments to customers, colleagues, and the organization
Passion for veterinary medicine, education, and continuous learning
Knowledge of IDEXX Telemedicine services, including Radiology, Cardiology, and Specialty Services, is a plus
Hands-on experience with radiographs, ultrasound, and ECG interpretation or case management is preferred.

Benefits

Comp & perks

Health / Dental / Vision benefits starting day one
5% matching 401k and employee stock purchase plan
Paid time off and continuing education allowance
Licensure and professional dues support
Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching
Comprehensive benefits and well-being programs.