Field Support Representative, Diagnostics

IDEXX

Field Support Representative for IDEXX, working collaboratively to develop strategies for veterinary diagnostics. Focused on customer success via education and solutions while traveling extensively in assigned regions.

Posted 7/27/2026full-timeMemphis • Montana, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IDEXX products and veterinary practice, with strong relationship-building and communication skills to effectively support customers. Capable of managing travel and remote work while maintaining a focus on professional development and customer needs.

Highest-signal resume keywords

3+ Years Veterinary Practice ExperienceFamiliarity With IDEXX ProductsStrong Communication SkillsPlanning And Prioritization SkillsValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingEffective ListeningCollaboration

Tools & Technologies

IDEXX AnalyzersComputersTabletsSmart Phones

Industry Keywords

Veterinary PracticeCustomer SupportTechnical TroubleshootingOnsite TrainingTravel Requirements

About the role

Key responsibilities & impact

Travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
Install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
Utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
Manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

Requirements

What you’ll need

3+ years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid driver’s license and acceptable driving record required
Residency in the Memphis, TN or Bootheel, MO area
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones;
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

Benefits

Comp & perks

Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more