Field Support Representative, Diagnostic Imaging

IDEXX

Field Support Representative managing installation and training of diagnostic imaging systems in veterinary clinics. Requires travel within specified territories around Kansas City and Oklahoma City.

Posted 5/21/2026full-timeRemote • Kansas, Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

About the role

Key responsibilities & impact

You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required
You’ll install IDEXX Diagnostic Imaging Systems for customers in your area
You’ll train veterinary clinic staff on best practices to maximize system performance
You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
You’ll work remotely from a home-based office
You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor
You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

Requirements

What you’ll need

3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred
Residency in Kansas City, MO or Oklahoma City, OK area and willingness to travel within this territory and occasionally outside of this territory as needed
Valid driver’s license and acceptable driving record required
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

Benefits

Comp & perks

Health / Dental / Vision Benefits day-one
5% matching 401k
On-the-job training
Career advancement opportunities
Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnostic imaging systemstechnical troubleshootingcomputer networking

Soft Skills

relationship buildingstrong communicationcollaborationplanningprioritizationeffective listening

Certifications

valid driver's license