Field Support Representative, Diagnostics

IDEXX

Field Support Representative in veterinary diagnostics teaching usage and troubleshooting of IDEXX analyzers. Managing customer visits and collaborating with internal teams for account maintenance.

Posted 4/17/2026full-timeMt. Laurel • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

About the role

Key responsibilities & impact

Teach veterinarians how to best use IDEXX diagnostic machines
Troubleshoot technical issues with IDEXX analyzers
Manage travel and scheduling for customer visits
Collaborate with internal teams to maintain customer accounts

Requirements

What you’ll need

3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
Ability to build relationships with all personalities is a must!
Comfortability with learning and using technology such as computers, tablets and Smartphones.
Computer networking experience is a plus!

Benefits

Comp & perks

Day-One On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingcomputer networkingdiagnostic machinesIDEXX analyzers

Soft Skills

relationship buildingcommunicationcollaboration