Business Systems Analyst, CIAM
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Maine • Massachusetts • United States
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About the role
- Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
- Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
- Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
- Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
- Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
- Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
- Partner with engineers and QE resources to support test strategy development, including functional, integration, regression, and security-related testing
- Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
- Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
- Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
- Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
- Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
- Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
- Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
- Contribute to standardization of CIAM integration patterns, documentation, and best practices
- Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
- Strong experience translating business and technical needs into detailed system requirements and documentation
- Demonstrated ability to think end-to-end across systems, workflows, and user experiences
- Excellent communication skills with both technical and non-technical audiences
- Strong analytical, problem-solving, and root cause analysis skills
Benefits
- Competitive compensation
- Incentives
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems analysisCIAM capabilitiesrequirements documentationtest strategy developmentfunctional testingintegration testingregression testingsecurity testingroot cause analysisacceptance criteria
Soft Skills
communication skillsanalytical skillsproblem-solving skillscollaborationstakeholder managementattention to detailadaptabilitycritical thinkingorganizational skillsconsultation
Certifications
Bachelor's degree