Business Systems Analyst, CIAM

IDEXX

Business Systems Analyst handling CIAM requirements to enhance user experiences at IDEXX. Collaborating across teams to ensure quality CIAM solutions are delivered effectively and efficiently.

Posted 4/17/2026full-timeMaine, Massachusetts, New Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
Partner with engineers and QE resources to support test strategy development, including functional, integration, regression, and security-related testing
Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
Contribute to standardization of CIAM integration patterns, documentation, and best practices
Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
Strong experience translating business and technical needs into detailed system requirements and documentation
Demonstrated ability to think end-to-end across systems, workflows, and user experiences
Excellent communication skills with both technical and non-technical audiences
Strong analytical, problem-solving, and root cause analysis skills

Benefits

Comp & perks

Competitive compensation
Incentives
Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems analysisCIAM capabilitiesrequirements documentationtest strategy developmentfunctional testingintegration testingregression testingsecurity testingroot cause analysisacceptance criteria

Soft Skills

communication skillsanalytical skillsproblem-solving skillscollaborationstakeholder managementattention to detailadaptabilitycritical thinkingorganizational skillsconsultation

Certifications

Bachelor's degree