Product Manager, Customer Identity – Access Management
IDEXX
full-time
Posted on:
Location Type: Office
Location: Westbrook • Maine • Massachusetts • United States
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About the role
- Own and balance the CIAM product roadmap across operational stability, enterprise initiatives, and longer-term security and capability maturation aligned with enterprise CIAM strategy
- Define product vision, goals, and success metrics for CIAM as a shared platform capability
- Prioritize initiatives based on customer impact, business value, and delivery feasibility
- Translate CIAM architecture and strategy into epics, features, user stories, and acceptance criteria
- Analyze and define end-to-end customer, administrator, and internal workflows related to authentication, access, and onboarding
- Document functional and non-functional requirements, dependencies, and system interactions
- Partner with UX and Product teams to deliver a cohesive customer identity experience across products
- Define requirements for customer self-service, customer administrator workflows, and internal support processes
- Act as the primary CIAM intake and prioritization point for enterprise initiatives that depend on CIAM
- Assess CIAM capacity, sequencing risks, and operational impacts for enterprise initiatives, and proactively communicate constraints and tradeoffs to stakeholders
- Coordinate CIAM delivery across multiple product, platform, and engineering teams
- Manage dependencies, sequencing, and delivery risks across shared services and consuming applications
- Facilitate alignment between Customer Experience, Product, Engineering, and Information Security stakeholders
- Drive adoption of CIAM capabilities through standard integration patterns and documented best practices
- Support product teams during CIAM onboarding and integration including active consultation, issue resolution, and post-integration stabilization
- Partner with platform and operations teams on release planning and change management
- Track and report on CIAM product metrics related to adoption, reliability, and customer experience
Requirements
- 6+ years of experience in Product Management, including ownership of platform or shared services products
- Experience translating technical architectures into actionable product roadmaps and backlogs
- Strong background in requirements gathering, workflow analysis, and systems thinking
- Proven ability to coordinate delivery across multiple teams and stakeholders
- Excellent communication skills with technical and non-technical audiences
- Experience working with CIAM, IAM, or identity-adjacent platforms (preferred)
- Familiarity with identity concepts such as SSO, MFA, federation, and role-based access (preferred)
- Experience supporting SaaS platforms or enterprise shared services (preferred)
- Experience working in regulated or high-availability environments (preferred)
- Strong documentation and process-mapping skills (preferred)
Benefits
- Competitive compensation
- Incentives
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementCIAMIAMrequirements gatheringworkflow analysissystems thinkingdocumentationprocess mappingSaaS platformsenterprise shared services
Soft Skills
communicationcoordinationstakeholder managementproblem-solvingconsultationalignment facilitationrisk assessmentcustomer impact prioritizationdelivery feasibility analysisadoption driving