IDEXX

Project Coordinator – Veterinary Software, Customer Experience

IDEXX

full-time

Posted on:

Location Type: Hybrid

Location: Westbrook • Maine • Texas • United States

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Salary

💰 $69,000 per year

About the role

  • Lead multi-site rollouts of veterinary software for corporate and university accounts.
  • Manage enterprise-level programs and multi-site software rollouts.
  • Keep stakeholders informed about progress, risks, and expectations.
  • Structure teams efficiently and delegate tasks based on strengths.
  • Perform risk management by identifying potential issues early and developing mitigation strategies.
  • Foster partnerships with internal and external stakeholders.
  • Work within cross-functional teams to identify and develop process improvements.
  • Assist in developing training requirements and conduct training sessions as necessary.
  • Some travel required - up to 25% for conferences and client engagements.

Requirements

  • 2+ years of Project Coordination or Management experience.
  • 3+ years of customer service experience.
  • Experience in SaaS onboarding delivery preferred.
  • Experience within the Veterinary industry preferred.
  • Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required).
  • Strong written and verbal communication skills.
  • Strong attention to detail.
  • Ability to devise tracking systems and efficient reporting.
  • Ability to adapt to changing situations and navigate ambiguity.
  • Strong organizational skills with the ability to prioritize and follow up.
  • Ability to multitask.
  • Effective project administration skills and/or task management skills.
  • Project management skills.
  • Self-starter.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Project CoordinationProject ManagementSaaS OnboardingRisk ManagementProcess ImprovementTraining DevelopmentTask ManagementReporting
Soft Skills
CommunicationAttention to DetailOrganizational SkillsMultitaskingAdaptabilityStakeholder ManagementTeam StructuringDelegation