IDEXX

Field Support Representative – Diagnostics Team

IDEXX

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • 🇺🇸 United States

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Salary

💰 $27 per hour

Job Level

Mid-LevelSenior

About the role

  • Teach veterinarians how to make the best use of IDEXX diagnostic machines and troubleshoot technical issues.
  • Manage schedule based on customer needs while focusing on professional growth.
  • Install and train clinic staff on IDEXX Analyzers.
  • Provide onsite technical support for critical customer needs.
  • Build relationships and work collaboratively with internal teams to maintain customer accounts.
  • Visit customers in the field every day, adjusting schedule for customer events as needed.

Requirements

  • 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
  • Ability to build relationships with all personalities is a must!
  • Effectively communicate and collaborate with customers, management, and peers.
  • Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
  • Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
  • Comfortability with learning and using technology such as computers, tablets and Smartphones.
  • Computer networking experience is a plus!
  • Valid Driver’s License and clean drivers abstract required
  • Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised
Benefits
  • Day-One On the job training and career advancement opportunities (experience NOT required)
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IDEXX diagnostic machinesIDEXX Analyzerscomputer networking
Soft skills
relationship buildingcommunicationcollaborationplanningprioritizationdecision makinglisteningadaptability
Certifications
Valid Driver’s License