Vello Product Specialist – Vello Integration with Cornerstone
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Maine, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $64,000 per year
Job Level
Mid-LevelSenior
About the role
- Consultant, coaching veterinary practices on the setup and configuration of Vello software and Vello Client Communications integration with ezyVet
- Trainer and consultant, guiding the customer to understand how choices impact workflow
- Consulting/encouraging Vello best practices - Preventative Care, Printed Postcard Adoption and features that help practices grow
- May require onboarding of additional products (IDEXX DX Integrations, Cornerstone, SmartFlow, etc.) as business needs change
- Virtual position with up to 25% travel for customer adoption assistance, educational summits, and software launches
- Answers customer questions, explains products and services, instructs in use of equipment, configures hardware/software, and troubleshoots issues
Requirements
- Technical aptitude- early adopter of new technology
- Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
- Comfortable with public speaking and leading meetings with more than 1 participant
- Ability to consult with individuals on best practice guidelines as provided by product teams
- Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
- A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
- Attention to detail and ability to track, diagnose and determine next steps in a plan
- Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.
Benefits
- Day-One On the job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Vello softwareezyVetIDEXX DX IntegrationsCornerstoneSmartFlowtroubleshootingconfigurationworkflow analysiscustomer adoptionbest practices
Soft skills
public speakingtrainingconsultingcommunicationrapport buildingpersuasionattention to detailproblem-solvingdiagnosing issuesleading meetings