IDEXX

Digital Customer Education Content Specialist

IDEXX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

jQuery

About the role

  • Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe
  • Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives.
  • Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards.
  • Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats.
  • Build relationships with internal stakeholders, including product teams, customer support, and sales
  • Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams.
  • Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems.

Requirements

  • Bachelor's degree or equivalent combination of education and experience required.
  • Effective communication, presentation, and facilitation skills
  • Organized and detail-oriented, ability to multitask
  • Strong motivational skills and a self-starter
  • Planning, organizing, and execution skills
  • Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences.
  • Ability to work independently and in teams
  • Ability to manage multiple projects and meet deadlines in a fast-paced environment
  • Computer proficiency: advanced Word/Excel/PowerPoint skills
  • Knowledge of adult learning theory
  • Experience with jQuery or CSS
  • Experience with digital adoption platforms (e.g., WalkMe, Whatfix, Pendo)
  • Knowledge of IDEXX products and services
  • Experience with product implementation or support
  • Veterinary/medical experience
  • Curriculum and training design experience
  • Experience with content authoring tools (e.g., Articulate, Camtasia, Captivate, other)
  • Experience with LMS/LCMS authoring technologies
  • Experience with graphic design or multimedia production
  • Knowledge of UX best practices and design principles
  • Knowledge of AI tools and how to apply it responsibly in educational content development
Benefits
  • Competitive base salary
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits
  • Day-One 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
jQueryCSSadult learning theorycurriculum designtraining designcontent authoring toolsLMSLCMSgraphic designmultimedia production
Soft skills
effective communicationpresentation skillsfacilitation skillsorganizeddetail-orientedmultitaskingmotivational skillsself-starterplanningexecution