Customer and Technical Support Consultant – Bilingual
IDEXX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Instruct customers on the use of in-house diagnostic analyzers
- Coordinate and assist with equipment installations
- Troubleshoot mechanical hardware technical problems
- Address software integration issues
- Resolve customer inquiries through various methods of communication
- Ensure solutions while customers are on the call
Requirements
- Fluent in both French and English
- Experience in a technically related field
- Experience in a veterinary practice with chemistry analyzers, laboratory setting, or contact center environment
- Strong computer and technical skills
- Ability to learn applicable software and hardware
- Networking and/or software support is a plus
- Highly motivated and goal-oriented
- Strong collaboration skills
- Proven exceptional customer service skills
- Superb listening and communication skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Master problem solver with attention to detail
- Strong organizational skills in a multi-tasking environment
- Ability to be on the phone for 8 hours per day
- Reliable and dependable attendance
Benefits
- Eligible for annual bonus
- Health / Dental / Vision Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic analyzerstroubleshootingsoftware integrationmechanical hardwaretechnical supportnetworkingsoftware supportcomputer skillsattention to detailmulti-tasking
Soft skills
customer servicecommunicationcollaborationinterpersonal skillsproblem solvingorganizational skillsmotivationgoal-orientedlistening skillsrapport building