Customer Experience Operations Manager
IDEXX
full-time
Posted on:
Location Type: Remote
Location: Remote • Maine • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Own operational programs that keep our CX engine running
- Map and optimize workflows across Implementation and Support functions
- Lead our Voice of the Customer program
- Manage and coach the CX Systems Administrator
- Oversee reconciliation processes for implementation and go-live reporting
- Maintain CX OKRs and contribute to monthly and quarterly business reviews
- Act as a connector between CX and key partners to ensure operational readiness
- Coach and develop a small team with a culture of ownership and continuous improvement
Requirements
- 5+ years in customer operations, implementation delivery, or service enablement in a tech environment
- Self-starter mentality with demonstrated experience navigating ambiguity
- Strong process improvement mindset
- Interest in systems architecture, integration, and platform usability
- Executive presence with excellent communication skills
- Experience leading projects and influencing across departments
- Data-driven mindset with comfort in dashboards, KPIs, and audit processes
- Bachelor’s degree or equivalent experience
Benefits
- Day-one health, dental, and vision benefits
- 5% 401k match
- Pet insurance
- Mental health resources
- Volunteer days
- Stock programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementsystems architectureintegrationplatform usabilitydata analysisKPI managementdashboard creationaudit processes
Soft skills
self-starter mentalitynavigating ambiguityexecutive presenceexcellent communicationleadershipinfluencingcoachingteam developmentownershipcontinuous improvement
Certifications
Bachelor’s degree