Senior Microsoft Dynamics 365 CE Functional Consultant

IDEX Corporation

Senior Microsoft Dynamics 365 CE Functional Consultant supporting CRM platform optimization at IDEX Corporation. Collaborating with Business and IT teams across multiple business units.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $112,700 - $169,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Dynamics 365 CE, including Customer Service and Sales, with a strong ability to gather and document functional requirements. Proficient in configuring the Microsoft Power Platform to optimize business processes and enhance user experience.

Highest-signal resume keywords

Dynamics 365 CE Functional ConsultantDynamics 365 Customer ServiceDynamics 365 SalesMicrosoft Power PlatformAgile/Scrum Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationFit/Gap AnalysisFunctional DocumentationProcess MappingConfiguration of Business RulesWorkflow OptimizationPower Automate FlowsDashboard CreationEntity ConfigurationUser Acceptance Testing (UAT)

Soft Skills

CollaborationCommunicationStakeholder EngagementAnalytical ThinkingProblem Solving

Tools & Technologies

Dynamics 365Power AppsPower BIOmnichannel for Customer Service

Industry Keywords

Enterprise CRMBusiness Process OptimizationFunctional RequirementsAgile Delivery ModelsHybrid Delivery Models

About the role

Key responsibilities & impact

Support the continued rollout, stabilization, and optimization of enterprise CRM platform across multiple business units
Conduct requirements discovery workshops with business stakeholders to gather, analyze, and document business processes and functional requirements
Develop and maintain solution design documentation, process maps, and functional specifications
Configure and optimize entities, forms, views, dashboards, business rules, workflows, and Power Automate flows
Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, or related field
6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant
Strong functional experience with Dynamics 365 Customer Service
Omnichannel for Customer Service
Dynamics 365 Sales (Lead and Opportunity Management)
Solid understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Proven ability to elicit requirements, perform fit/gap analysis, and produce high-quality functional documentation
Experience working in Agile/Scrum or Hybrid delivery models

Benefits

Comp & perks

Health benefits
401(k) retirement savings program with company match
PTO
Performance-based bonus plan