Identiv

Administration

• Deliver top-tier technical support to end users across the global network
• Troubleshoot operating systems, networking, printers, VPN, shared folders, and productivity software
• Provide employees and remote Thailand employees with configured endpoint hardware and access to corporate resources
• Collaborate with the corporate IT Team to implement global IT projects
• Identify, troubleshoot, and resolve critical network and system issues with cross-functional global teams
• Proactively monitor IT infrastructure for performance issues and vulnerabilities
• Implement and maintain security protocols including firewall configurations, access controls, and data encryption
• Maintain documentation, JIRA Service Desk tickets, and hardware/software inventory
• Coordinate with vendors for procurement, support, and maintenance
• Perform routine system maintenance, updates, patches, and backups; monitor daily backups and perform quarterly restorations
• Conduct training sessions for end users and identify opportunities for IT process improvements and automation

System Administrator