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IT Support Specialist
IDEMIAIT Support Specialist responsible for resolving IT issues and ensuring customer satisfaction at IDEMIA. Collaborating with technical teams and external providers to support user needs.
About the role
Key responsibilities & impact- Solve and document Level 1 and Level 2 IT needs
- Support installation and maintenance of operating systems
- Manage communication from request to resolution
- Ensure compliance with security standards
- Propose and implement improvement ideas
Requirements
What you’ll need- Address IT related issues for users
- Support installation and maintenance of systems
- Manage communication for issue resolution
- Assist external providers during IT activities
- Manage IT assets and tools while ensuring compliance
- Provide training to end users
Benefits
Comp & perks- Growth opportunities
- International community
- Diverse teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operating systemsIT supportissue resolutionsystem installationsystem maintenanceIT asset managementcompliancesecurity standards
Soft Skills
communicationproblem-solvingtraining