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IDEMIA

Customer Service – Fixed Term Contract

IDEMIA

Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.

Posted 4/19/2026contractMilan • 🇮🇹 ItalyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
  • Be responsible for Order Process Management together with the Europe CS Hub (Management of order expectations, customer order status and performance reports)
  • Communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
  • Use various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s)
  • Ensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion
  • Work hand in hand with the Key Account Manager in charge of the customer, the technical teams for change requests and the Service Center (production)
  • Lead communication with manufacturing sites, escalate issues to Business director, monitor all orders

Requirements

What you’ll need
  • Successfully & easily building strong relationships with Customers, ideally from banking industry or relevant
  • Ability to manage priorities
  • Italian and English business levels
  • Team-player mindset
  • An experience on Microsoft Dynamics AX is a plus

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Order Process ManagementCustomer Relationship ManagementPerformance ReportingChange Request ManagementInvoice Processing
Soft Skills
Relationship BuildingPriority ManagementTeam CollaborationCommunication