IDEMIA

Customer Success Software Engineer

IDEMIA

full-time

Posted on:

Location Type: Office

Location: France

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AnsibleGrafanaJavaJavaScriptJenkinsKubernetesLinuxMongoDBOpenStackOraclePostgresPrometheusPythonTCP/IPTerraformVMware

About the role

  • Support L3 teams with complex troubleshooting related to critical incidents or crises
  • Analyze, troubleshoot and resolve tickets assigned to you that are escalated by Support L2 teams as defects for IDEMIA products or projects
  • Provide system ramp-up support at customer sites
  • Perform integration, deployment and on-site post-upgrade support when on customer premises
  • Test and integrate software releases and patches
  • Conduct system integration and validation testing, including load, performance, high availability, accuracy and security tests
  • Investigate issues by analyzing logs during test execution, report incidents through the configuration management tool and monitor them through to closure
  • Produce documentation to support proper installation, testing, operations and administration
  • Prepare and deliver training for customers and support & maintenance teams
  • Assist the Service Delivery team with specific technical requests related to integration activities, including implementation duration and scheduling

Requirements

  • Strong knowledge of Linux (Red Hat, CentOS, Debian, etc.)
  • Good relational database knowledge (MSSQL, PostgreSQL, Oracle, MongoDB)
  • Strong scripting skills (Python, PowerShell, Bash)
  • Solid networking (TCP/IP, HTTP) and security (TLS) knowledge
  • Basic knowledge of virtualization technologies (OpenStack, VMware, Kubernetes, etc.)
  • Basic familiarity with testing and monitoring tools (SOAPUI, Postman, Zabbix, Grafana, Prometheus)
  • Good understanding of system and IT architecture
  • Experience with ticketing and collaboration tools (Salesforce, Jira, Confluence, etc.)
  • Basic knowledge of a high-level programming language to read and understand source code (Java, JavaScript)
  • Good knowledge of DevSecOps tools and CI/CD processes and tools such as Jira, Testlink, Jenkins, Ansible, Terraform
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linuxrelational databasesscriptingnetworkingsecurityvirtualization technologiestesting toolsmonitoring toolshigh-level programming languageDevSecOps
Soft Skills
troubleshootingdocumentationtrainingcustomer supporttechnical requests