Junior System Administrator

IDEMIA

. Providing high-quality end user support and outstanding customer service to our government clients.

Posted 4/9/2026full-time🇦🇺 AustraliaJuniorWebsite

Tech Stack

Tools & technologies

CitrixCyber SecurityITSMLinuxOracleVMware

About the role

Key responsibilities & impact

Providing high-quality end user support and outstanding customer service to our government clients.
Responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes.
Contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.

Requirements

What you’ll need

1+ years’ experience in a similar role
Experience working within the APS and ITIL environments
Experience working in a level 1 service desk environment
Strong technical ability in Software Application Support
Strong ability for technical analysis and critical thinking to solve issues
Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
Interest in learning a Linux environment.
Desirable Experience using ITSM tool Service Now
Previous experience in Biometrics Technologies.
Experience in data extraction and reporting from relational databases.
Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
Knowledge of network protocols and administration (F5, Cisco)
Infrastructure, Veeam, NetApp and backup solutions
Knowledge of ISM compliance and cyber security practices
ITIL 4 foundation
Mandatory: You must be an Australian Citizen to apply for this role
You must hold a minimum of Negative Vetting 1 (NV1) security clearance to be considered for this role.

Benefits

Comp & perks

No specified benefits found

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingincident resolutionsoftware application supportdata extractionreportingLinuxWindowsnetwork administrationvirtualizationbackup solutions

Soft Skills

customer servicetechnical analysiscritical thinking

Certifications

ITIL 4 foundationNegative Vetting 1 (NV1)