IDEMIA

Junior System Administrator

IDEMIA

full-time

Posted on:

Location Type: Office

Location: Australia

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Job Level

Junior

Tech Stack

CitrixCyber SecurityITSMLinuxOracleVMware

About the role

  • Providing high-quality end user support and outstanding customer service to our government clients.
  • Responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes.
  • Contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.

Requirements

  • 1+ years’ experience in a similar role
  • Experience working within the APS and ITIL environments
  • Experience working in a level 1 service desk environment
  • Strong technical ability in Software Application Support
  • Strong ability for technical analysis and critical thinking to solve issues
  • Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
  • Interest in learning a Linux environment.
  • Desirable Experience using ITSM tool Service Now
  • Previous experience in Biometrics Technologies.
  • Experience in data extraction and reporting from relational databases.
  • Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
  • Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
  • Knowledge of network protocols and administration (F5, Cisco)
  • Infrastructure, Veeam, NetApp and backup solutions
  • Knowledge of ISM compliance and cyber security practices
  • ITIL 4 foundation
  • Mandatory: You must be an Australian Citizen to apply for this role
  • You must hold a minimum of Negative Vetting 1 (NV1) security clearance to be considered for this role.
Benefits
  • No specified benefits found
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingincident resolutionsoftware application supportdata extractionreportingLinuxWindowsnetwork administrationvirtualizationbackup solutions
Soft Skills
customer servicetechnical analysiscritical thinking
Certifications
ITIL 4 foundationNegative Vetting 1 (NV1)