Security Operations Manager
IDEMIA
full-time
Posted on:
Location Type: Office
Location: France
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About the role
- Supervise, and ACTIVELY PARTICIPATE in day to day activities during your shift
- Provide customer service and support
- Respond to escalation and support requests
- Coordinate event management and lead initial incident management
- Assist in appropriate certifications and inspections of the SEC
- Monitor and track metrics and KPI’s for regular review
- Work effectively in a professional, friendly manner with a diverse team
- Adhere to policies and procedures
- Contribute to a high-performing, friendly work environment
Requirements
- Bachelors degree in Computer Science, IT, or related field
- Previous experience in customer support, data operations, service desk for 2+ years
- Strong technical skills
- Excellent communication, organizational and interpersonal skills
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarly with ticketing systems, ITIL practices
- Ability to manage multiple tasks and prioritize requests
- Knowledge of operating systems and office applications
- Basic understanding of networking protocols and IT infrastructure is an advantage
- Understanding of using security applications is an advantage
- English full professional capacity
- French is an advantage
Benefits
- A wide range of growth opportunities
- Collaborating with an international and global community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportdata operationsservice deskticketing systemsITIL practicesoperating systemsoffice applicationsnetworking protocolsIT infrastructuresecurity applications
Soft Skills
communicationorganizational skillsinterpersonal skillsability to work under pressuretask managementprioritizationteamworkproblem-solvingadaptabilitycustomer service
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in ITrelated field certifications