Customer Operations Specialist
IDEMIA
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Handles inquiries from external clients and internal business teams; answers staff questions and resolve escalated matters.
- Responsibilities include completing basic client requests and providing responses in timely fashion.
- Maintain service level agreements (SLAs) and commitment to customer Experience.
- Pro-actively interacts and collaborates with internal business partners to ensure customer requests are understood and met.
- Ensures compliance with policies, guidelines and regulatory requirements.
- Knowledge of Idemia product and service to provide to customer and upsell these services.
- Utilize independence in solving problems and making decisions.
- Serve as single point of contact for customer to resolve problems, effectively listen to customer’s perspective and needs and maintain a sense of urgency.
Requirements
- Minimum Associate’s degree with a minimum of 8 years customer service experience or account management.
- Command of the English, including spelling and grammar.
- Proven proficiency with emphasis on Microsoft Office Outlook, Excel and PowerPoint.
- Strong project coordination skills.
- Outstanding organizational and communication skills, oral and written.
- Ability to efficiently prioritize, manage multiple tasks and meet deadlines.
- Outstanding analytical and problem solving skills.
- The ability to work with minimal direct supervision.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementproject coordinationanalytical skillsproblem solvingservice level agreementscomplianceupselling
Soft skills
organizational skillscommunication skillsinterpersonal skillstime managementindependenceurgencycollaborationlistening skills
Certifications
Associate’s degree