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Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Independently manage and coordinate warranty cases for solar tracker systems installed worldwide and for international large-scale PV projects.
- Perform technical analysis of failure modes in mechanical and electrical components of our tracker systems, including structured root cause analyses (e.g., 8D, 5 Whys, Ishikawa).
- Derive, coordinate and track appropriate corrective and preventive actions to sustainably improve product quality and system reliability.
- Assess and select suitable solution approaches (e.g., repair, replacement, or retrofit) considering technical, economic and logistical aspects.
- Ensure spare parts availability through close coordination with internal stakeholders and by coordinating procurement and logistics for our international projects.
- Prepare well-founded decision documents taking into account costs, risks, contractual frameworks and customer impact.
- Analyze, document and report warranty cases and field data using KPI-based reporting to identify weaknesses and improvement potential.
- Conduct risk analyses in the context of ongoing projects, installed systems and future product generations.
- Work closely across functions with Engineering, Quality, Project Management and Procurement to sustainably develop products, processes and warranty strategies.
- Actively contribute to building efficient and scalable warranty processes in an internationally growing project environment.
Requirements
What you’ll need- Degree in Mechanical Engineering, Industrial Engineering, Quality Management or a comparable technical discipline.
- Several years of professional experience in quality management, claims handling, service engineering or a comparable customer-facing quality function.
- Solid experience in the structured handling and coordination of complaints or warranty cases in a technical environment.
- Confident use of established problem-solving methods (e.g., 8D, 5 Whys, Ishikawa).
- Experience in cross-functional coordination of tasks, measures and stakeholders in complex complaints or quality projects.
- Routine in KPI-based reporting as well as in the analysis and preparation of quality and performance metrics for management.
- Strong analytical skills and a structured, solution-oriented and project-focused working style with high prioritization and organizational competence.
- Ability to assess technical matters holistically, prepare well-founded decisions and drive measures consistently through to implementation.
- Excellent communication and facilitation skills and the ability to advance topics through persuasion even without disciplinary authority.
- Confident handling of goal conflicts and differing interests, high degree of personal responsibility, reliability as well as pronounced systems thinking and interface awareness.
Benefits
Comp & perks- Short decision-making paths and an open, international culture where your ideas are heard.
- High level of responsibility from day one — we trust you and support your drive to shape things.
- Structured onboarding plus time and budget for development that truly advances you.
- Modern equipment and a flexible, hybrid working model (work location Ismaning or Neusling).
- 30 days of vacation and flexible working hours with compensatory time for overtime for true work–life balance.
- €50 tax-free monthly allowance as a shopping-card.
- Attractive company pension with a 20% employer contribution.
- Company bike leasing and an extensive corporate benefits program.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechanical engineeringindustrial engineeringquality managementclaims handlingservice engineeringproblem-solving methodsKPI-based reportingroot cause analysisrisk analysiswarranty case management
Soft Skills
analytical skillssolution-oriented working styleorganizational competencecommunication skillsfacilitation skillspersuasioncross-functional coordinationprioritizationpersonal responsibilitysystems thinking