Premium Solutions Manager

iDeals

Premium Solutions Manager enabling high-stakes M&A transactions for Japanese clients at a global SaaS firm. Responsible for operational execution, client guidance, and relationship management.

Posted 7/22/2026full-timeTokyo • 🇯🇵 JapanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, project management, and operational execution, with a focus on high-stakes B2B environments. Proficient in risk identification, problem-solving, and maintaining strong client relationships through effective communication and collaboration.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementRisk IdentificationAnalytical Problem-SolvingNative-Level Proficiency in Japanese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project LaunchWorkflow CoordinationUser ManagementData Room OperationsGovernance StructuresReportingPermissions SetupMigrationsQ&A ConfigurationTechnical Issue Resolution

Soft Skills

Clear CommunicationEmotional IntelligenceProactive Self-StarterOrganizational SkillsJudgment and Decision-Making

Tools & Technologies

AI-Assisted ToolsConventional ToolsDocumentation SoftwareCustomer Support PlatformsSales Coordination Tools

Industry Keywords

B2B ClientsHigh-Stakes EnvironmentsOperational ExecutionClient ExperienceProduct Adoption

About the role

Key responsibilities & impact

Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination
Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required
Guide clients during onboarding, project launch, migrations, and other critical project phases
Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate
Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues
Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management
Investigate the client's issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds
Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team
Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently
Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items
Share recurring issue patterns, workarounds, and best practices with customer support, sales, and product teams
Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

Requirements

What you’ll need

2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support/Success role - ideally supporting high-stakes or deadline-driven B2B clients
Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks
Clear, confident communicator - able to explain complex technical issues simply, in writing and in live conversation
Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate
Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice
Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision
Native-level proficiency in Japanese and ideally, business-level proficiency in English

Benefits

Comp & perks

Hybrid flexibility to shape your ideal workday
Home workplace budget
Co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
Tailored Wellness Package for your physical and mental health
Funding for sports competitions
Paid health-related time-off
15 business days of annual leave
Budget for team gatherings in global locations
Generous internal referral program